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RANDY SHAWN FISHER
  • Home
  • Executive Coaching
  • Workshops
    • Customer Discovery
    • Expanding to New Markets + Customer Segments
    • Sales Freedom Experience for Entrepreneurs
    • Sales Capacity-Building for Teams
    • Customer Service & Business Development
  • About
  • Contact

Customer
​Discovery

Topics & Weekly Modules

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1.  Discover Customer Insights
​and Greater Revenue Opportunities

  • Week 1  - The Power of Customer Discovery, Developing Assumptions, Interviewing + New Listening Skills
  • Week 2 - Qualitative Data, Surprises / Validating Assumptions & Pain Points, Debrief Interviews
  • Week 3 - Debrief Interviews, Pain Points & Customer Insights; Your Value Proposition, Business Model
  • Week 4 - Customer Segments, Leveraging Insights, Business Revenue Opportunities
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2.  Develop High Performing Customer Relationships as a Trusted Advisor

  • Week 5 - Customer Relationships / Stickiness, Trigger Events, Modifications / Pivots
  • Week 6 - Personas, Customer Journey (Qualitative, Quantitative), Data Points 
  • Week 7 - Messaging, Use Cases, Content Alignment, Authority, Performance
  • Week 8 - Engage High Visibility Influencers / Channels, Pivot Opportunities
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3. Grow Your Business with Better Data, Insights & Performance

  • Week 9 -  Develop Mini-Operational Plans / Track Performance
  • Week 10 - Measure Success (Dashboards, Funnels, Tools), Continuous Improvement
  • Week 11 - Positioning; Leveraging Multiplier Relationships vs. Linear Growth (Stokes Method)
  • Week 12 - High-Return Networking, Leverage Growth Assets, Scale
.

Weekly Modules

You Will Learn:

​Part 1 - Discover Customer Insights and Greater Revenue Opportunities
  • Week 1  - The Power of Customer Discovery, Developing Assumptions, Interviewing + New Listening Skills
  • Week 2 - Qualitative Data, Surprises / Validating Assumptions & Pain Points, Debrief Interviews
  • Week 3 - Debrief Interviews, Pain Points & Customer Insights; Your Value Proposition, Business Model
  • Week 4 - Customer Segments, Leveraging Insights, Business Revenue Opportunities

Part 2 - Develop High Performing Customer Relationships That Stick - Become a Trusted Go-To Advisor
  • Week 5 - Customer Relationships / Stickiness, Trigger Events, Modifications / Pivots
  • Week 6 - Personas, Customer Journey (Qualitative, Quantitative), Data Points 
  • Week 7 - Messaging, Use Cases, Content Alignment, Authority, Performance
  • Week 8 - Engage High Visibility Influencers / Channels, Pivot Opportunities

Part 3 - Grow Your Business with Data, Insights & Performance
  • Week 9 -  Develop Mini-Operational Plans / Track Performance
  • Week 10 - Measure Success (Dashboards, Funnels, Tools), Continuous Improvement
  • Week 11 - Positioning; Leveraging Multiplier Relationships vs. Linear Growth (Stokes Method)
  • Week 12 - High-Return Networking, Leverage Growth Assets, Scale

​* VIP 1-1 Coaching and Workshops will be modified depending on client stage, skills, timeline, etc.
Fueled by Curiosity + Empathy​™
Website by DigiWise Digital Solutions LLC.
​Copyright © 2025

  • Home
  • Executive Coaching
  • Workshops
    • Customer Discovery
    • Expanding to New Markets + Customer Segments
    • Sales Freedom Experience for Entrepreneurs
    • Sales Capacity-Building for Teams
    • Customer Service & Business Development
  • About
  • Contact